Yes — all bookings require a non-refundable deposit within 24 hours to secure your appointment. Your booking is not confirmed until the deposit is paid.

You can reschedule with 5+ days’ notice.

* 3–4 days’ notice: Deposit is lost

* Less than 48 hours: Full payment required
* Failure to pay will result in future appointments being cancelled and blocked from booking again.

A 10-minute grace period is allowed. Any later, and your appointment will be cancelled and the 48-hour policy will apply. Please plan ahead to avoid disappointment.

Yes — all new Brow & Lash clients must have a patch test done at least 48 hours before treatment. This ensures your safety and suitability for the service.

Yes — all new SPMU clients must complete a digital consent form at least 48 hours before the appointment. You won’t be treated without this.

Please arrive makeup-free, especially around the treatment area. This allows us to use the full appointment time effectively and achieve better results.

Most clients feel only mild discomfort. We use high-quality numbing cream to keep you comfortable throughout. The sensation is often described as light scratching.

SPMU results typically last 12–24 months, depending on your skin, lifestyle, and aftercare. A top-up is required 4–8 weeks after the first session for best results.

Healing takes about 4–6 weeks. Expect minor redness, swelling, or flaking in the first few days. Full results appear after the skin has fully healed.

Yes — but only after an assessment. In some cases, we may recommend saline removal first if the old pigment is too dark, uneven, or saturated.

* HD Brows / Tint: 4–6 weeks

* Brow Lamination / LVL Lashes: 6–8 weeks
Keeping up with regular appointments will maintain your look.

Laser offers long-term hair reduction, not instant permanent removal. Most clients need 6–8 sessions, with occasional maintenance top-ups for best results.

Yes — we use technology that’s suitable for most skin tones and hair types. A patch test and consultation are required to ensure the right settings for you.

If payment isn’t made after a late cancellation, all future bookings will be cancelled, and you will be unable to book again. We strictly enforce this policy to protect our time.

To maintain a calm, focused environment, we kindly ask that you attend your appointment alone unless otherwise agreed. No children or guests in the treatment room, please.